Vivra support

Need help?

Send us the issue, the device you used, and the email or Apple receipt information connected to the purchase if the problem is payment-related.

Fastest path

Email support with “Vivra” in the subject and include screenshots if the issue is visual.

Purchases

For subscription, restore, or refund questions, include your App Store receipt details. Refunds are handled through Apple.

Credits

If credits were charged but a generation failed, send the approximate time and the template name. Vivra keeps a server-side credit ledger.

Generation issues

If a result looks wrong, send the template name and a short description. Do not send sensitive images unless support asks for them.

Contact support

Email hello@4monkeysapps.com. We usually need the template name, the time of the issue, your device model, and what you expected to happen.

Privacy and deletion requests

For privacy questions or account data deletion, email support with “Privacy request” in the subject. We may ask for information needed to find the correct app account.

App Store purchases

Apple manages payment methods and refunds. You can manage subscriptions in iOS Settings under your Apple ID. If Vivra does not recognize an active purchase, open the paywall and tap Restore Purchases.